Payment Assistance

SWAP is an assistance program designed to aid eligible Shreveport Citizens with their Residential Water and Sewerage bills. Citizens may apply once per year through one of our community partners and receive help with their past-due balance.

Eligibility

• The property must be a single-family residence 
• Must have an active Water and Sewerage account 
• Must have income at or below 150% of the Federal Poverty Guideline Level

Benefits

• Freeze the arrears balance
• Stop account delinquency actions including disconnections and any associated additional late fees. 
• Eligible for payment arrangement on the remaining half of past due balance. 
• Receive a payment to the account equivalent to 50% of the arrears balance up to $1,000 to be applied in two equal installments after successful adherence to the program requirements.

Requirements

• Enroll in the program through our community partner. 
• Provide valid identification (Driver’s License, governmental issued picture ID, etc.). 
• Provide income verification (Federal Tax Return, recent paycheck stubs, wages, and tax statements (W2, 1099, etc.) or other acceptable forms. 
• Sign the payment agreement and agree to pay off the remaining past-due account balance. 
• Keep the account current by paying monthly current charges and payment arrangement portion. 
• Make at least 3 payments within the last 6 months prior to applying for assistance 
• Remain in the program for 6 months