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Divisions
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Administration
This division is responsible for the overall direction, leadership, and coordination of Water and Sewerage activities to ensure that the most efficient and effective services are provided within the policies established by the City of Shreveport and the Department of Water & Sewerage.
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Customer Service
This Division is responsible for setting up new accounts, billing water and sewer customer accounts, submitting work orders regarding account inquiries and investigation/evaluations, disconnecting/reconnecting services for non-payment, and providing customer service with the ability to serve the customer in an appropriate manner.
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Environmental Services
The Environmental Services Division was originally created to serve as an independent quality control agency and regulatory monitoring authority for the Water and Sewerage Department.
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Field Operations
The Field Operations Division of the Office of Water and Sewerage consists of the Resource Group, Hydrants & Valves, Central Supply and two maintenance zones.
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Wastewater Treatment
The Wastewater Division is an environmentally focused organization that meets or surpasses all governmental mandated standards to protect our environment.
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Water Purification
Learn about water purification in the City of Shreveport.