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An algal bloom or marine bloom is a rapid increase in the production of algae in an aquatic system. They may occur in freshwater as well as marine environments. Algae are considered to be blooming at concentrations of hundreds of thousands of cells per milliliter, depending on the causative species.
The colors observed are green, yellowish-brown, or red.
Bright green blooms may also occur. These are a result of blue-green algae which are actually bacteria (cyanobacteria).
The change in taste and smell is caused by non-harmful byproducts of a naturally occurring algae bloom in our source water called geosmin and MIB (2-methylisoborneol).The City of Shreveport receives its water from Cross Lake. Surface water is prone to algae blooms when there is warmth and sunlight.
Geosmin is produced by several classes of microbes (including cyanobacteria, actinobacteria, and Streptomyces) and is released when these microbes die. Communities whose water supply depends on surface water like our city can periodically experience episodes of unpleasant tasting water when a sharp drop in the population of these bacteria releases geosmin into the local water supply. Under acidic conditions, geosmin decomposes into odorless substances.
The City’s drinking water is safe and continues to meet or exceed all federal and state water quality standards. The taste and odor that results from geosmin and MIB is a palatability issue, not a health concern. City staff will continue to monitor and test the water.
Operators at the T.L. Amiss Water Plant continue to treat the raw water and make it potable.
We have great water quality and are meeting or exceeding all federal and state water quality standards. If we receive a customer concern, we will meet them at their residence, take samples, and flush as needed until the customer is satisfied.
The algae bloom is a seasonal event. Since geosmin and MIB are naturally occurring, they will diminish in the water supply with time and weather changes. The temporary change is anticipated to last 5 to 7 days but could last longer depending on surface water temperatures and the weather.
To make the water taste better, try chilling it, adding ice cubes, a slice of lemon, or a few drops of lemon juice.
The Clean Water Shreveport project is an ambitious multi-year program of projects and initiatives designed to improve water quality and protect the safety and health of citizens by rebuilding and modernizing the sewer collection system and treatment facilities.
The City is undertaking a sewer infrastructure improvement program to eliminate Sanitary Sewer Overflows (SSOs). In addition, this program includes wastewater treatment plant modifications/upgrades in order to meet wastewater discharge regulatory requirements. We are making a major capital investment in our sewer infrastructure and wastewater treatment plants now, so that we can create a sustainable system that serves the health and safety needs of Shreveport residents and businesses, and protects water quality for years to come.
In order to help improve the quality of life for the residents of Shreveport and to comply with the Consent Decree that has been mandated by federal and state government.
A Consent Decree is a legal document that formalizes an agreement reached between the Environmental Protection Agency (EPA), the U.S. Department of Justice (DOJ), the Louisiana State Department of Environmental Quality (DEQ), and the City of Shreveport. The Consent Decree relates specifically to violations of the federal Clean Water Act within the sewer collection system and at the wastewater treatment plants.
Shreveport has been cited by both federal and state governments for sanitary sewer overflows. The City of Shreveport negotiated the Consent Decree to avoid litigation and penalties. Shreveport is required to comply with repairs and upgrades over a 12-year schedule.
The costs for these mandated improvements will be paid for by rate increases in Shreveport citizens’ water and sewer bills over a 10-year period.
A sanitary sewer is a series of pipes and pumps that carries waste to a treatment plant from toilets, sinks, showers, washing machines, or anything that sends water down a drain.
SSO stands for Sanitary Sewer Overflow. An SSO occurs when raw sewerage overflows or leaks from a sewer pipe before it has had a chance to be treated at a wastewater treatment facility. The overflow can occur at a pump station, a maintenance hole, a broken pipe, or a cleanout.
Sewers can develop cracks and breaks, or become clogged by tree roots or grease. Sometimes an area’s population grows beyond the capacity of the sewer system. These problems can cause the sanitary sewers to overflow into waterways or even back up into basements.
Direct contact with untreated sewage is definitely harmful, as human and animal wastes contain bacteria and other disease-causing pathogens. When untreated sewerage flows into local waterways, it degrades the quality of the water, harms aquatic life, and requires more expensive treatment to discharge an acceptable quality of effluent into local waterways.
Through an extensive rehabilitation of the sewer system, the City will repair or replace broken pipes and other drainage structures. In addition, improvements will also be made at treatment plants to ensure that they have the capacity to receive and treat all of the wastewater that flows into them and to meet discharge limits once treated.
Immediately call the City’s Department of Water and Sewerage at 318-673-7600. Staff will be deployed to investigate, clean, take samples, and work with the State’s Department of Environmental Quality to report and monitor the spill.
You should also take these precautions:
Keep grease out of the sewers. Dispose of greasy and fatty foods, such as salad dressings, cooking oil, ice cream, and sauces, in your garbage can instead of your sink or garbage disposal. Direct your gutters to send water away from house foundations. Make sure there are strainers over all floor and sink drains in your home. Have the line that connects your house with the public sewer line (called a house lateral or private sewer line) inspected.
Repairing broken private sewer lines, which is the homeowner's responsibility, can keep stormwater from leaking into pipes and prevent sewer backups in your home.
Your private sewer line is the underground sewer pipe that connects your plumbing to the public sewer system.
No, the City does not repair private sewer lines. Property owners are responsible for maintaining and repairing sewer pipes in their buildings and to the point of connection to the public sewer system.
Help keep your private sewer lines in good working condition by avoiding planting trees, shrubs, or bushes on your property near the sewer lines. Roots from plants and trees can enter, block, and even cause damage to sewers.
Sanitary sewer rehabilitation can be disruptive to the neighborhood in the areas of the project work. The sewer system first has to be inspected through a variety of techniques that are part of a Sewer System Evaluation Survey (SSES). For example, the SSES might involve viewing the insides of the sewers using closed-circuit television (CCTV). To perform CCTV inspection, a robotic camera has to be lowered into a sewer manhole. The images are sent to a monitor located inside a large CCTV truck. Often, streets or lanes have to be closed to accommodate this activity.
Rehabilitation activities might require the removal of parts of old sewer lines or the installation of new sewers alongside the old lines. While there are “trenchless” technologies that minimize the amount of digging required, you can still expect openings in streets and along curbs, along with large digging and hauling equipment, and heavy truck traffic. The City is committed to minimizing the disruption as much as possible, and we will communicate with residents, businesses, commuters, and other stakeholders to provide advance notice of heavy impacts.
Please call customer service at 318-673-6000 with additional questions.
Approximately 81,000. The meters are read manually by a Meter Reader.
Approximately 65,000. The amount varies each month depending on how many accounts are set up,
The monthly water service includes a customer charge and a usage charge. The customer charge will always appear on your water bill regardless of how much or how little water you use. It is the service charge that helps recover the cost of meter reading and maintaining the water distribution and wastewater collection systems. The water usage charge is for the amount of water you use during the month.
The wastewater usage charge for residential customers is based on an average of the amount of water you used during the previous winter months (AWC) or your current month's use, whichever is less.
The wastewater usage charge for non-residential customers is based on your current month's use.
Wastewater is the used water that goes down the drain in homes and businesses. The wastewater is collected in the City's wastewater collection system and treated at the Lucas or the North Regional Wastewater Plants.
View the Average Winter Consumption page for details.
Reading your water meter(s) regularly helps to identify any changes in your water use over time and can act as a trigger for maintenance. By taking meter readings on a regular basis, you can identify problems in water use without having to call a plumber.
Once you understand your normal water use patterns, change the reading frequency to every two weeks so you can keep a close eye on any intermittent problems which may occasionally pop up.
Tap water has it all over bottled water.
It makes sense for financial, health, and environmental reasons to kick the bottle.
Public Works/Solid Waste: 318-673-6300
On the top left-hand corner, there is a graph that illustrates usage. It shows how much was used this billing cycle, last month's billing cycle, and the usage a year ago.
You may contact customer service at 318-673-5510.
The Department of Water & Sewerage has divided Shreveport into 19 geographical areas - - one for each working day of the month. Where you live determines the day your meter is read, the date your bill is mailed, and the date your payment is due.
To ensure that our customers are charged fairly, the Department of Water and Sewerage uses meters to measure water consumption. We routinely replace meters to ensure their accuracy. Your meter is read monthly by a trained meter reader who uses a handheld computer. The computer will reject any unusual reading that is out of normal usage pattern. This feature ensures that meters are read accurately.
After the information on the handheld is entered into the mainframe computer, the meter reading is checked against narrower standards of your historical use (this is called a pre-bill audit). If the reading appears too high or too low, another meter reading will be taken before the bill is prepared. Even though we strive for perfection, on occasions a meter will be misread. If you ever have a question about your meter reading or your water bill, please call us at 318-673-5510. We will be happy to check it out for you.
First, you need to find your water meter. Generally, your water meter is located in the front of your property between the edge of the road pavement and your property line. It is housed in an in-ground meter box, which helps protect it from the elements. Carefully remove the lid by using a screwdriver or pliers. Visually examine the area around the meter to make sure there are no harmful insects or other animals. If you have a problem locating your meter, please call the Call Center at 318-673-5510 for assistance.
Second, your water meter has a set of dials, similar to the odometer of a car, that rotate as water passes through the meter, whether used or lost. With your back to the house, simply read the numbers from left to right to get a reading. Compare this reading to the "current" reading on the statement.
If your reading is not correct (high or low) on your current statement please call the Department of Water and Sewerage at 318-673-5510 as soon as possible to have your meter re-read.
Yes, you can have your service meter re-read if you believe that an error in reading has occurred. There is no charge to re-read your meter if the original reading is found to be incorrect. If the original reading is found to be correct, there will be a $20 charge for the re-read.
The bathroom is where you can make the most substantial reduction in personal water use. More than 50% of the water used in an average home is used in the bathroom.
Visit the Environmental Protection Agency's Start Saving page for more information.
You can conserve water in your kitchen without sacrificing taste and cleanliness.
Many washing machines use 40 or more gallons of water per load, whether the washer is stuffed full or loaded with only a couple of socks.
There are 2 methods you may check to see if you have a private leak.
The Department of Water and Sewerage reminds its customers that toilet leaks waste hundreds of gallons of water each day.
The good news is that toilet leaks are easy to diagnose and fix. Simply put a few drops of food coloring in the tank and wait 10 to 15 minutes. If the water in the bowl is colored, you have a leak. Most toilet leaks are the result of deteriorated flappers and outflow tubes that are simple and inexpensive to repair.
Also, remember unnecessary flushes can waste up to five gallons of water per flush. Don't use your toilet for a trash can.
Wastewater from industrial processes poses a significant threat to water quality and aquatic wildlife:
Proper "pretreatment" of a waste stream before it is discharged to the City's sanitary sewer system prevents these problems.
Currently, there are approximately 25 Significant Industrial Users (SIUs) which discharge industrial wastewater into Shreveport's sanitary sewer system. Numerous restaurants also discharge their greywater into the sanitary sewer system.
Each of these users has a permit issued by the City that allows the discharge, provided that certain requirements are met (including regular monitoring, reporting, and proper operation of the pretreatment system).
Generally, industrial dischargers to the sanitary sewer system (including restaurants and food preparation facilities) must receive a permit from the City.
"Permitted" facilities are required to have tests run on their wastewater by independent labs at stated intervals and must report the results of the tests to the City.
The City of Shreveport Pretreatment staff visits the permitted businesses without warning from time to time to sample the wastewater being discharged. These samples are also tested to make sure the permit is not being violated.
The City's Pretreatment Staff is responsible for reporting monitoring results regularly to the Louisiana Department of Environmental Quality.
The State of Louisiana and the City of Shreveport now require certain industrial facilities that have Storm Water Associated With industrial activity to be covered by a permit.
The rules that define who needs a permit can be found at Title 33 Section 3241. B. 14. a-k. of the Louisiana Administrative Code.
The rules may appear somewhat complex and confusing; however, the list below is a simplified guide to assist you to determine if your facility needs a permit. The list uses "SIC" codes to determine if you may need a stormwater permit. If you do not know your facility's SIC code, the Standard Industrial Classification Index from the U.S. Department of Labor, Occupational Safety & Health Administration can help you. Or, just call us at 673-6583 we'll be glad to assist.
Additionally, the following types of facilities are required to have stormwater permits:
There are several reasons why water has an odor or bad taste. During periods of dry weather, the waters in Cross Lake (our drinking water) have less oxygen and need to be aerated. The lines need to be flushed also to help the taste and odor.
A water leak that is on the city's side of the meter can be reported to the 24-hour Emergency Dispatcher at 318-673-7600. The citizen is responsible for repairs on their side of the water meter.
11301 E Kings HighwayShreveport, LA 71115