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The Department of Water & Sewerage has divided Shreveport into 19 geographical areas - - one for each working day of the month. Where you live determines the day your meter is read, the date your bill is mailed, and the date your payment is due.
To ensure that our customers are charged fairly, the Department of Water and Sewerage uses meters to measure water consumption. We routinely replace meters to ensure their accuracy. Your meter is read monthly by a trained meter reader who uses a handheld computer. The computer will reject any unusual reading that is out of normal usage pattern. This feature ensures that meters are read accurately.
After the information on the handheld is entered into the mainframe computer, the meter reading is checked against narrower standards of your historical use (this is called a pre-bill audit). If the reading appears too high or too low, another meter reading will be taken before the bill is prepared. Even though we strive for perfection, on occasions a meter will be misread. If you ever have a question about your meter reading or your water bill, please call us at 318-673-5510. We will be happy to check it out for you.
First, you need to find your water meter. Generally, your water meter is located in the front of your property between the edge of the road pavement and your property line. It is housed in an in-ground meter box, which helps protect it from the elements. Carefully remove the lid by using a screwdriver or pliers. Visually examine the area around the meter to make sure there are no harmful insects or other animals. If you have a problem locating your meter, please call the Call Center at 318-673-5510 for assistance.
Second, your water meter has a set of dials, similar to the odometer of a car, that rotate as water passes through the meter, whether used or lost. With your back to the house, simply read the numbers from left to right to get a reading. Compare this reading to the "current" reading on the statement.
If your reading is not correct (high or low) on your current statement please call the Department of Water and Sewerage at 318-673-5510 as soon as possible to have your meter re-read.
Yes, you can have your service meter re-read if you believe that an error in reading has occurred. There is no charge to re-read your meter if the original reading is found to be incorrect. If the original reading is found to be correct, there will be a $20 charge for the re-read.